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Returns & Refunds

Find answers to questions about our returns and refunds policy at B&Q.

B&Q credit notes are valid for 12 months. However, if your credit note expired while our stores were temporarily closed last year, you are still able to use it. The manager of your local store will be able to sort this out for you.

You will receive your refund within 14 days from when the goods are returned or, where you have not received the products (and the products have not been dispatched to you) you will receive it within 14 days of notifying us that you wish to cancel your order.

Refunds can show up in a couple of places. Normally it shows on the day of refund confirmation by us. If it’s not there, try looking back to the date when you bought the items – some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your bank’s processing time). If you still can’t see it, please get in touch using our Contact Us form.

For safety reasons, we cannot accept petrol powered items or any other products that use flammable liquids with the fuel still in it.  This would include items such as lawn mowers, leaf blowers, patio heaters and any other items that use flammable liquids.  Please empty the product before returning it to your local store.

Please return the faulty item to a B&Q store with all the components so that we can advise on the next steps.  For your convenience, if the product has already been installed, please get in touch using our Contact Us form and we’ll see if we can resolve the issue without the need to remove the product.

We’re really sorry about that. Please return it to your local store or get in touch using our Contact Us form.

As your product came direct from one of our suppliers, you might find it more convenient to call them directly. Please get in touch using our Contact Us form and we'll be happy to help.

If you’re unable to return your product because of the current restrictions, we will accept a late return providing that the product meets all of the other terms of our returns policy, including proof of purchase requirements. 

If you have any questions please get in touch using our Contact Us form.