Contact us

If you've got questions about your home delivery order from B&Q, or about shopping with us, you can view our FAQ's for all the latest information

Frequently asked questions

Find answers to our most popular asked questions in just a few seconds;

Contact us

If you're unable to find the answer to your question via our frequently asked questions, please either send us a message via our easy to use online form or call us on 1800 860 560.

If you have any questions in relation to your home delivery order you can call us on 1800 860 560 or email us at

Our customer support teams are available to help:

Monday-Saturday 8am-8pm
Sunday 10am-4pm

To help us review, develop and improve the products and services we offer; for example, calls to our Customer Support Teams may be monitored and/or recorded for quality control and training purposes.

Online form

Our online form is simple and easy to use if your reason to contact us isn’t urgent. Once you've completed the form press 'Send a message', you'll then be re-directed back to this page. Our Customer Support Team will respond to your message within 48hours.

Media enquiries

For media or press enquiries please contact us at