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Frequently asked questions
Find answers to our most popular asked questions in just a few seconds;
Contact us
If you're unable to find the answer to your question via our frequently asked questions, please either send us a message via our easy to use online form or call us on 1800 860 560.
Our customer support teams are available to help:
Monday-Saturday 8am-8pm
Sunday 10am-4pm
To help us review, develop and improve the products and services we offer; for example, calls to our Customer Support Teams may be monitored and/or recorded for quality control and training purposes.
Online form
Our online form is simple and easy to use if your reason to contact us isn’t urgent. Once you've completed the form press 'Send a message', you'll then be re-directed back to this page. Our Customer Support Team will respond to your message within 48hours.
Why is inclusivity important to B&Q?
We’re a home improvement retailer, the biggest in the UK and one of the most recognisable brands in the country.
People trust us to help make their homes, and their lives, better.
To continue to earn that trust, we must stand up for what is right. We do not tolerate racism, sexism, homophobia, transphobia, ableism, religious intolerance, or any form of discrimination, whether it comes from a colleague, a customer, a supplier or a third-party seller.
Many groups face discrimination in the world today. We will do everything in our power to ensure they do not experience it at B&Q.
This is what B&Q stands for.
We are not expecting everyone to share our beliefs, but we do expect people to act accordingly when dealing with us.
It is vitally important that everyone feels welcome at B&Q, regardless of their background, beliefs or how they identify.
Media enquiries
For media or press enquiries please contact us at irelandpressenquiries@b-and-q.ie.