Our complaints procedure
It’s important to us that you are pleased with any purchase or service you’ve received from us. If there’s something you’re not happy with, we’d love the opportunity to put this right. Get in touch with us via your preferred method and a member of our team will help to resolve your issue.
Get in touch
Phone us: 1800 860 560
Our opening hours are:
Monday - Saturday 8am - 8pm
Sunday 10am - 4pm
Email us: B&Qcustomerservices@b-and-q.ie
If you’ve contacted us and don’t feel that we’ve dealt with your complaint in the right way, please email or write to our Executive Customer Care Team.
Email us: ExecutiveCustomerCareTeam@b-and-q.ie
Write to us: B&Q Ireland Executive Customer Care Team, 6th Floor, 2 Grand Canal Square, Dublin 2, D02 A342
Our opening hours are:
Monday - Saturday 8am - 6pm
Sunday 10am - 4pm