Skip to content
 
See more Customer Support

B&Q Accessibility statement

At B&Q, we want everyone to be able to use our website, whatever their needs or the device they’re using. Whether we’re making changes or launching something new, we regularly check our pages to make sure they meet accessibility standards.

B&Q is committed to making its website accessible, in accordance with European Union (Accessibility Requirements of Products and Services) Regulations 2023. This accessibility statement applies to https://www.diy.ie/.

We always welcome feedback on areas where we can improve. If you feel something on our site isn’t working for you, please let us know.

Compliance status

This website is partially compliant with Web Content Accessibility Guidelines (WCAG) due to the limitations listed below. Aside from those areas identified as having limitations, users can, for the most part, use screen readers or other assistive technologies to navigate our site.

Accessibility guidelines

This site has been developed to conform to level AA of the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines (WCAG 2.2), and where possible to go beyond this. These guidelines are the internationally recognised benchmark for building accessible web sites. The Web Content Accessibility Guidelines explain how to make websites more accessible for people with disabilities. Conformity to these guidelines also makes websites more user-friendly for all people.  

Using our website

From the images we use to the layouts of pages, we work hard to make sure our website is accessible for everyone. Some of the areas we focus on include:

  • Keyboard navigation
  • Screen reader navigation
  • Forms & tables
  • Imagery & media Links

Non-accessible content

At present we have some technologies and features that will cause accessibility issues in aspects of some of our website content. These issues are all in the process of being rectified either at B&Q or with third parties.

These include:

  • Video content: Video transcripts may not always be present for screen readers and deaf or hard of hearing users. Video content captioning is not always present on older videos.
  • PDF content: Sometimes information is stored in PDF files which are not fully accessible. For example, some documents do not use headings in a meaningful way or contain readable text elements.
  • Assistive technologies: There are areas of the site that cannot be operated using a keyboard and which do not communicate well with assistive technologies. This includes but is not limited to our compare products feature, some parts of the menu and our Click + Collect modal (pop up).
  • Forms: Not all form elements have meaningful labels which can be read using assistive devices such as screen-reading software.
  • Design tool: The nature of our online design tool means it may be challenging to use with assistive technologies. We encourage users to book a free planning appointment so our team can support you in building your kitchen or bathroom design.

We are making every effort to overcome these limitations by improving their accessibility and, failing that, to provide accessible alternatives. If you encounter any accessibility problems with our site, please contact us.  

B&Q does not assume responsibility for third party applications.  

Contacting us

We are always looking for ways to help people get the best experience from this website. If there is information that you think should be included on this page, or if you experience any problem accessing the website then please feel free to contact us: Email socialresponsibility@b-and-q.co.uk or call 1800 860 560.

Preparation of the accessibility statement

This statement was prepared on 26th June 2025 following a combination of self-assessment and through automated & manual testing carried out by a third party.

The statement was last reviewed on 26th June 2025.